If it's a woman, I tend to sit and listen and try and be the voice of reason. However, if it's a fella, depending if he's a dick or not, I quite like to wind them up when they're angry. I find best to annoy them if you say to them, listen, I can't talk to you when you're being this emotional. What's all the emotional motions about? When you get to a level, we'll have a chat, alright? It tends to really wind them up if you talk about the fact that they're being over-emotional.