Stereo App Limited (12431683), a company registered in England at 5th Floor, 1 Dover Place, Ashford Commercial Quarter, Ashford, Kent, United Kingdom, TN23 1FB with company number 12431683 is the controller responsible for your personal data.
Stereo has designated a Data Protection Officer and they can be reached by emailing firstname.lastname@example.org or by post at the address above.
You must be aged 13 or over to use Stereo. When you sign up to use Stereo you will be asked to confirm your date of birth so that we can check that you are 13 or over. If you are not aged 13 or over you are not permitted to use Stereo.
Stereo is an audio app that allows users to talk to other users of the app who have also downloaded the Stereo app.
When you sign up to Stereo, the app will request access to the contacts on your device so that you can see contacts who are also using Stereo, and get notified in the future when your contacts download the app. Stereo users found in your contact list will show as recommended to follow in the app. They will also be able to see your name as it appears in their contact list, your Stereo username (which doesn’t need to be your real name), avatar and profile description. If you participate in one of our referral programs, you may also grant the app access to the contacts on your device to more easily invite them to become users of the app. Please ensure you have obtained contacts’ consent before sharing their personal information with us.
Stereo users found in your contact list will show as recommended to follow in the app. They will also be able to see your name as it appears in their contact list, your Stereo username (which doesn't need to be your real name), avatar and profile description.
You can follow other Stereo users, and other Stereo users can follow you. You can configure your privacy settings so that direct messages you receive from people you follow and people whose phone number is in your contacts will land in your inbox, and anybody else will need to send you a message request. You can also configure your privacy settings so that only people who you follow and people whose phone number is in your contacts will be able to see your past talks and Soundbites in your profile. No one will be able to see the contact number you registered with. They will only see the limited profile information as set out above.
If you have given the Stereo app access to your location in your device settings, when you use the Stereo app we will collect information about WiFi access points as well as other location information about your longitude and latitude and may save your device’s coordinates to offer certain features to you as part of the Services. We may offer you the option to show your location at city level in your profile in the Stereo app. In such case, your location will only be visible to other users who are also sharing their location at city level. Separately, we may offer you the option to use your location in order to connect and/or engage with other users and the conversations they participate in based on your geographic location and its proximity to theirs.
If you have given the Stereo app access to your location, but wish to stop, you can do so by the following methods:
You control your user profile. These details are available to you at any time by accessing your profile in Stereo. You can correct and update the information in your profile at any time but you are only able to change your date of birth once within the profile. If you have any issues, you can contact Stereo’s Customer Support Team at email@example.com
Be careful about posting private and sensitive details about yourself on your profile, in talks or in voice messages. Remember that this can be seen by other Stereo users (for more on this, see “What information can other users access about me?” below). Any photographs, hashtags or even avatar elements that you post on Stereo may reveal these kinds of special category data such as religious beliefs, your ethnic origin, your political opinions, your health, your sexual orientation and sex life. Where you do include this type of information in your profile, you are explicitly consenting to Stereo processing your information and making this public to other users. You can change your profile at any time to remove this information.
For safety and security and to ensure you have the best possible user experience, we require users to verify the mobile phone number that they use to register for a Stereo account. To do this we send a code to the mobile phone number that is provided and that code must be entered into Stereo to enable an account to be created. We want to make sure you are not a robot! And we also want to avoid fake Stereo accounts being created which can be used for malicious activities and cyber crime – they threaten the Stereo network and spoil things for everyone. We use a third party provider for account verification who will keep your phone number for up to 90 days for fraud identification purposes.
Stereo allows you to link your account with your Facebook, Instagram or Twitter account(s). Linking a third-party social account will share some information from that account directly to your Stereo profile (for example, by allowing other users on Stereo to find your Instagram page directly from your Stereo profile).
We will only receive the limited information that Facebook, Instagram or Twitter permits to be transferred to us, as agreed between you and the relevant platform(s).
In order for that information to stop being displayed on your Stereo profile, you can delete it directly on Stereo. To stop sharing your account information from Facebook, Instagram or Twitter, you should also update your settings on that account (on Facebook, Instagram or Twitter) and follow the instructions to remove Stereo’s access permissions.
You do not need to provide us with your email address to register and begin using Stereo. From time to time, we may offer you the ability to subscribe to marketing communications by email. If you subscribe to marketing communications by email (including our newsletter, insights and any other marketing-related communications), the email address you provide will be linked to your account to enable its recovery, in case you lose your phone and/or change phone numbers. Any such emails may be provided using the services of a third party service provider, such as HubSpot. You can unsubscribe at any time by clicking the ‘unsubscribe’ button at the bottom of the email. After you unsubscribe, we will continue to offer you the ability to recover your account using the email address you provided. You may also separately provide your email address to us in your account settings, for account recovery, without subscribing to marketing communications.
If you participate in one of our contests, referral programs or other special activities, we may collect additional information about you as necessary to administer the program, give out any rewards, and comply with applicable laws. We describe the types of information we collect as part of these activities when you sign up to participate in them.
To prevent abuse of the app/site, Stereo uses a team of moderators, as well as certain automated tools and decisions-making processes, to monitor and review accounts (including information used during registration and information uploaded onto user profiles), talks and messages for content that indicates breaches of our Terms of Service. If an account, talk, comment or message meets certain criteria that demonstrate that the Terms of Service are likely to have been breached, the relevant account will automatically be blocked, or other action may be taken in accordance with our Guidelines. All users of accounts that have been blocked will be notified that their account has been blocked and affected users can contact Stereo to contest the decision.
Please note that if your account is blocked, any account(s) that you have on our other group platforms/applications may also be blocked as part of our anti-spam and anti-fraud procedures.
When you use Stereo we automatically collect certain information, including the unique device identifier assigned to your device (“Device ID”) and other information regarding your access to or use of Stereo. We collect information about your browser type, referring domain (this is information about a third party site that you were on before you clicked through to the Stereo site) and mobile carrier. We use this information to check that it is you using Stereo, to see how you are using the Stereo service so that we can improve our services, to keep track of your preferences and to create a more tailored user experience.
We are only permitted to use your data when we have a lawful basis to do so or there is an exception under which Stereo is allowed to use your data. The table below provides an overview of the legal bases that Stereo relies on to use your data, unless you are in Mexico or the US in which case the "Legal basis" column does not apply to you.
|Purpose for which data is used||Data||Legal basis|
|To provide you with the Stereo app and the Stereo services||Name, date of birth, gender, photo, mobile phone number||Contract performance with the data subject/conclusion of contract with data subject|
|To allow you to engage in conversations with other users of the Stereo app and to allow users to listen to those conversations (both during the conversation live and at a later time once the conversation has ended)||Your conversations via the Stereo app, and any information you voluntarily make publicly available to other users during your conversation(s)||Contractual necessity, legitimate interests – it is in our legitimate interest to allow users to use the Stereo app to engage in conversations, and for other users to listen to those conversations (both live during the conversation and at a later time once the conversation has ended)|
|To help you communicate with other users and take advantage of the Services||Optional information that you choose to provide in your profile, which may include information about yourself, your work history, or your education, additional photos etc., or otherwise choose to provide, such as via chats and posts||Consent|
|To connect you with other users near you and allow you to listen to, and engage with, conversations with other users based on your and their respective locations||WiFi access points and location data when you use the Stereo app (if you give us permission)||Legitimate interests – it is in our legitimate interests to provide this functionality as part of the Services.|
|To restore your access to the Stereo app and the Stereo services if your device and phone number are lost||Email address (if you have provided one)||Contractual necessity, legitimate interests – it is in our legitimate interests to restore your access to our products and services|
|To administer contests, referral programs and other special activities||Name, date of birth, gender, mobile phone number, referral code, any other information that you include in your profile, and conversations that you have over the app||Contractual necessity|
|To verify your age and identity, prevent fraud, ensure the safety and security of users and comply with tax and other applicable laws||Name, address, date of birth, mobile phone number, unique device identifier, social insurance number, taxpayer identification number or other government-issued number or identification||If you are in Chile, consent. |
Otherwise, compliance with legal obligations, legitimate interests – it is in our legitimate interests to ensure that accounts are not set up fraudulently, to safeguard users of the Services, and to verify the information of users and participants in our special activities
|To send you marketing-related electronic communications which you have specifically requested||Username and email address (if provided)||Consent|
|To send you other marketing information about our offers and services||Mobile phone number, account information||Legitimate interests – it is in our legitimate interests to promote our products and services|
|To show city location information to you and other users||Location data when you use the Services||Consent|
|To take payment for fee- based services and to process cash-outs||PayPal ID, name, address, payment card details, bank account details, iTunes account details, type of payments, amounts paid and withdrawn||Contract performance with the data subject/conclusion of contract with data subject or legitimate interests – it is in our legitimate interests to make this feature available to users as part of the Services and to promote our products and services.|
|To contact you in order to run surveys for research purposes and to obtain feedback||Email address and mobile phone number||If you are in Chile, consent. |
Legitimate interests – it is in our legitimate interests to make this function available to users as part of the Services. Such surveys are optional.
|To carry out research and analysis to help us improve the Services||Log and usage data, including IP address, traffic statistics, clickstream data, mobile carrier and search terms||If you are in Chile or Russia, consent. |
Otherwise, legitimate interests – it is in our legitimate interests to analyse the way in which users are accessing and using our services so that we can further develop and improve the Services
|To respond to correspondence and queries that you submit to us||Mobile phone number, account information, email address, IP address and any information you provide in your correspondence and queries||If you are in Chile, consent. |
Otherwise, legitimate interests – it is in our legitimate interests to respond to your queries to ensure that we provide a good service to users and troubleshoot problems
|To block accounts as part of our anti-spam procedures||Email address, phone number, IP address and IP session information, username, user agent string||If you are in Chile, consent. |
Otherwise, legitimate interests – it is in our legitimate interests to prevent unauthorised behaviour and to maintain the safety and security of our services
|To block payment transactions as part of our anti-fraud procedures||Name, IP address,email address,mobile number, cardholder name, payments received, type of payment, user ID, country||Legitimate interests – it is in our legitimate interests to prevent unauthorised behaviour and to maintain the safety and security of our services|
|To help you and others find people you may know.||Contact list from your device||Consent|
|To help you filter inbound messages from people you do know from those you don’t.||Contact list from your device||If you are 18 or over, consent. |
If you are under 18, compliance with legal obligations, legitimate interests – it is in our legitimate interests to safeguard underage users of the Services.
|To enable you to invite others to join the app and participate in one of our referral programs.||Contact list from your device||Consent|
We keep your personal information only as long as we need it for legitimate business purposes (as set out above) and as permitted by applicable law.
In practice, we delete or anonymise (if permitted by applicable law) your information (other than conversations with other active users) upon deletion of your account, unless:
Please note that your conversations with other users via the Stereo app may not be deleted if you delete your account if these conversations are with other active users of the Stereo app. In addition, deleted information may persist for up to 30 days in backup copies, after you close your account, to enable restoration.
Where Stereo uses machine learning, for example, to help us detect and prevent fraudulent card transactions, and to detect and prevent spam communications on the app (as explained above), we may need to keep personal information for a longer period than the retention periods explained above, to enable the machine learning to work properly, and if it is permitted by applicable laws. Where this is the case, we always seek to minimise the amount of personal information that is used and we ensure that it is ring-fenced and kept securely from other user personal information. We regularly review the period for which personal information is required for machine learning purposes and delete any identifiable information when it is no longer required.
Stereo does not knowingly collect any information about or market to anyone under the minimum age set out in the “Who can use Stereo?” section above. If we become aware that somebody who is under the minimum age years old has registered with us and provided us with personal data, we will take steps to terminate that person’s registration and delete their profile information from Stereo. If we do delete a profile because you violated our age restriction rules, we may retain your mobile number and IP address to ensure that you do not try to get around our rules by creating a new profile.
We may share aggregated information that includes your personal data (but which doesn’t identify you directly), together with other information including log data with third parties for industry analysis and demographic profiling.
In addition, we share your data with the following categories of third-parties:
We ensure these parties must adhere to strict data protection and confidentiality provisions that are consistent with this Policy. Measures are taken to ensure that the data shared is non-attributable to the greatest extent possible.
In the event that Stereo or any of its affiliates undergoes a business transition or change of ownership, such as a merger, acquisition by another company, re- organisation, or sale of all or a portion of its assets, or in the event of insolvency or administration, we may be required to disclose your personal data.
Your data may be shared with other Stereo group companies, for example, to block accounts and suspected fraudulent payment transactions as part of our anti-spam and anti-fraud procedures.
You can use and enjoy Stereo without sharing any personal information with other users. Please be careful about what information you do share.
When you disclose information in a Soundbite or a talk (whether as a participant or in a voice message), you are sharing information with any other users, and doing so publicly. Your past Soundbites, replies to other people’s Soundbites and your talk history will appear in your profile. The same applies to other information you share on your profile. Please be careful about posting sensitive information in Soundbites, talks or on your profile (ex: medical history, political or religious views).
You may choose to include personal information on your profile, including by writing a bio. Other personal information may be derived from any hashtags, avatar settings or accessories, or badges you add to your profile. However, adding any personal information to your profile is 100% optional. Where you choose to upload and choose to tell us sensitive information about yourself, you are explicitly consenting to our processing of this information and making it public to other users.All or part of your Stereo profile, the content you create on Stereo, and other information added through third party accounts (see “Linked accounts” above) may be viewed by both users and non-users of the app via the web. Similarly, your profile may be shared using a direct URL (stereo.com/username) or Stereo’s in-app sharing functionality.
If you are under 18, we may limit adult users from accessing certain information you share openly on Stereo, but that information will still be visible to users in your age category. If you are an adult user, we may limit users under 18 from accessing certain information you share openly on Stereo, but that information will still be visible to users in your age category.
When you disclose information directly to a user (for example, using Stereo’s messenger function), we do not make it accessible for additional users to see.
However, you should assume that anything you disclose, even in a closed talk or a direct message, isn’t going to stay private forever, and may even be shared by the other user by taking a screenshot or screen recording. If you wish to receive a transcript of your messages with another user, we may only share it with you with that user’s consent.
Please also note that in certain countries, under local law, users have the right to download a copy of their conversation history, and we can’t control how they use it.
When you block another user on Stereo, we limit the amount of your information that the blocked user’s account can see about you, and the ways they can interact with you, the talks you participate in on Stereo or the content you publish on Stereo.
If you are having any issues with a user you have blocked, or you believe that user has breached our Terms of Service, please report them to us from within the app or contact firstname.lastname@example.org.
Under UK and European law, you have the right to lodge a complaint with data protection regulators. If you are based or the issue you would like to complain about took place in the UK, you can complain to the Information Commissioner’s Office (ICO). You can find out how to raise a concern with the ICO by visiting their website at www.ico.org.uk. If you’re based or the issue you would like to complain about took place within the European Economic Area, you can complain to your local data protection regulator and a list of their contact details can be found here.
You have a number of rights under UK/European data protection law.
If you want to exercise any of your rights listed above please visit Feedback Page or email us at email@example.com. You can also contact us by post at 5th Floor, 1 Dover Place, Ashford Commercial Quarter, Ashford, Kent, United Kingdom, TN23 1FB.
If you are a California resident, please note the following about how we collect, use and disclose your personal information, including additional rights you may have to your personal information:
The above categories of personal information correspond with the categories of personal information listed under Cal. Civ. Code § 1798.140(o)(1)(A), (D), (F), (G), (H), (I) and (J).
Under Russian law you have the right to obtain information relating to your personal data. You have the right to obtain from us rectification of your personal data, its blocking or erasure where personal data is incomplete, irrelevant, inaccurate or unlawfully processed, or is no longer necessary in relation to the purpose for which it was processed, as well to take any other measures to protect your rights in accordance with the law.
Under Argentine law, you have the right to lodge a complaint with the data protection regulator.
If you live in Argentina, you have a number of rights under Argentine Data Protection law, for instance:
In Argentina the data owner is entitled to exercise the right of access to his/her/its personal data free of charge at intervals of not less than six months, unless a legitimate interest to that effect is established in accordance with article 14, paragraph 3 of Law No. 25,326. THE PUBLIC INFORMATION ACCESS AGENCY, in its capacity as the Control Entity of Law No. 25,326, has the power to attend complaints and claims filed by those whose rights are affected due to breaches of applicable regulations on personal data protection. The data owner may at any time request the removal or blocking of his/her/its name from the databases referred to in this article. Every communication for advertising purposes that is carried out by mail, telephone, email, Internet or any other future remote means, shall state expressly and prominently the possibility of the data owner to request the withdrawal or blockage, in whole or in part, of his/her/its name from the database. At the request of the interested party, the name of the person responsible or user of the database that provided the information must be reported.
If you are in Mexico you have at all times the right to access and view the information we have about you: likewise, you have the right to require such information to be corrected or cancelled; you may oppose our use of your personal data for specific purposes and/or revoke at any time the consent you granted us for the processing of your personal data to the extent permitted by the law. In order to exercise such rights or to ask any questions or complain in relation to the processing of your personal data please contact our Personal Data Department ("PDD"). Please address your request to the following email: PDD@stereo.com.
Your requests will be evaluated in the terms set out in the applicable laws. Our PDD will communicate to you (i) the information required for your identification as well as the documents needed to be sent alongside your request; (ii) the time periods in which you will receive an answer to your request; (iii) how you should file your request, including the forms that you may use to file your request, if any, and; (iv) the form or means in which we will deliver you the information.
In addition, you may limit the use or disclosure of your personal data by sending your request to the PDD at PDD@stereo.com.
If your request is appropriate, the PDD will register you on the exclusion list for the purpose for which the exclusion is applicable.
Stereo has implemented security measures intended to protect and prevent the loss, misuse, and alteration of the information under our control, including your personal data. Our technical experts at Stereo work hard to ensure your secure use of our site.
While we take reasonable precautions against possible security breaches of our website, member database and records, no website or internet transmission is completely secure and we cannot guarantee that unauthorised access, hacking, data loss, or other breaches will never occur. We urge you to take steps to keep your personal data safe (including your password) and to log out of your account after use. If you lose your password or give it out, or another service provider that you use suffers a data breach and you have used the same credentials with that service provider as you have with Stereo, your personal data may be compromised. If that happens, please report it to Support via Feedback Page.
We want you to be able to access Stereo wherever you happen to be in the world. To enable us to provide that service, we operate a global network of servers including in the US and UK. The hardware is located in third-party data centres but is owned by Amazon. If your personal information is transferred from the UK or the European Union to other countries outside the UK or European Union respectively, we ensure that the data is adequately protected by ensuring that valid, legal mechanisms are in place, such as approved model clauses (which can be found here), and implementing robust contractual standards. If you want more information relating to the nature of the safeguards we have in place please email firstname.lastname@example.org.
If you contact our Customer Support team via Feedback Page, we will receive your email address, and may track your IP address as well as the information you send to us to help resolve your query. We will keep records of our communications with you, including any complaints that we receive from you about other users (and from other users about you) for 6 years after deletion of your account.
We may use your personal data to resolve disputes, troubleshoot problems and enforce our Terms of Service.
From time to time we may run surveys for research purposes and we may contact you to find out if you would like to take part. Such surveys are optional and more information will be provided at the point of contact. We may also contact you for feedback purposes. If you do not wish to be contacted to take part in a survey, please contact our Customer Support Team at our Feedback Page.
We collect information by placing cookies on your computer or mobile. A cookie is a piece of text stored on your computer or mobile by your web browser. They are basically a tool that stores information about website visits, recognises you and your preferences each time you visit Stereo, and ensures site functionality and enables us to provide the services our members request.
When you visit the publicly available sections of Stereo, a session ID cookie is placed on your computer that only lasts while you’re visiting. We also place persistent cookies (also known as local storage devices) on your device, so that Stereo remembers you and makes your login experience faster and easier. We may use persistent tracking cookies on your mobile device, mainly for security protection purposes, such as to prevent phishers, scammers, unauthorised log in attempts, and to help you access your hacked account. We do not use any information whilst you are logged off.
You may set your browser and your mobile settings to block cookies and local storage devices, but if you do so, you may not be able to access the features that Stereo offers.
|Cookie Functions||Cookie Purposes|
|Authentication||These cookies help us to identify our members so that when you’re logged in, you can enjoy Stereo’s offerings, experiences and various features, such as uploading photographs or when you’ve asked Stereo to ‘remember me’. These cookies also help to remember who invited you to join Stereo.|
|Security and site integrity|| |
We may use persistent cookies, which will help us to ensure we have identified the same device is logging into the correct account. These types of cookies also help with our anti-spam measures and may help us to prevent phishers, scammers, unauthorised log-in attempts to your account and accessing any hacked accounts.
|Site features and services|| |
These cookies and local storage devices provide the functionality that our Stereo users enjoy, such as uploading of photographs, chats and your account settings.
In some cases, the site feature you choose may allow a third party to place cookies or local storage devices on your computer. The third party who places cookies on your device is responsible for how they process their data and Stereo recommends that you read their privacy policies. Third parties who place cookies on your device when you use Stereo include the following, and we have included a link to their privacy policies:
|Performance||We need to use certain cookies and local storage devices to ensure our members have the best possible experience, such as assisting with your navigation of our site, ensuring pages load up quickly and respond faster to your requests for Stereo services.|