Privacy Policy

Contents

Who we are

Stereo App Limited (12431683) is operated by EyeLinkMedia Holidings, a company registered in England at 5th Floor, 1 Dover Place, Ashford Commercial Quarter, Ashford, Kent, United Kingdom, TN23 1FB with company number 12284366.

Stereo has designated a Data Protection Officer and they can be reached by emailing dpo@stereo.app or by post at the address above.

Who can use Stereo?

You must be aged 18 or over to use Stereo. When you sign up to use Stereo you will be asked to confirm your date of birth so that we can check that you are 18 or over. If you are not aged 18 or over you are not permitted to use Stereo.

How is my personal information used by Stereo to provide the Stereo services to me?

Stereo is a audio app that allows users to talk to other users of the app who have also downloaded the Stereo app.

When you sign up to Stereo, the app will access the contacts on your device so that you can see contacts who are also using Stereo, and get notified in the future when your contacts download the app.

Stereo users found in your contact list will show as recommended to follow in the app. They will also be able to see your name as it appears in their contact list, your Stereo username (which doesn't need to be your real name), avatar and profile description.

Other Stereo users can send a request to follow you. If you accept a request, they will be able to see your profile information (username, avatar and profile description) and see what conversations you follow. No one will be able to see the contact number you registered with. They will only see the limited profile information as set out above.

You have the option to allow Stereo to show your location at city level in your profile (for example if you are within London your location would be shown as “London”). If you allow your location to be shown the Stereo app will collect information about your location from your phone (latitude and longitude). If you permit your location to be shown it will only be visible to other users who are sharing their location.

If you have enabled location services, but wish to turn it off, you can do so by the following methods:

  1. iPhone app — settings, privacy, location services, Stereo
  2. Android — settings, security and location, location, Stereo

You control your user profile. These details are available to you at any time by accessing your profile in Stereo. You can correct and update the information in your profile at any time but you are only able to change your date of birth and your gender once within the profile. If you have any issues, you can contact Stereo’s Customer Support Team at support@stereo.app

Please be careful about posting private and sensitive details about yourself on your profile. Remember that this can be seen by other Stereo users. Please remember that any photographs that you post on Stereo may reveal these kinds of special category datam such as religious beliefs, your ethnic origin, your political opinions, your health, your sexual orientation and sex life. Where you do include this type of information in your profile, you are explicitly consenting to Stereo processing your information and making this public to other users. You can change your profile at any time to remove this information.

For safety and security and to ensure you have the best possible user experience, we require users to verify the mobile phone number that they use to register for a Stereo account. To do this we send a code to the mobile phone number that is provided and that code must be entered into Stereo to enable an account to be created. We want to make sure you are not a robot! And we also want to avoid fake Stereo accounts being created which can be used for malicious activities and cyber crime – they threaten the Stereo network and spoil things for everyone. We use a third party provider for account verification who will keep your phone number for up to 90 days for fraud identification purposes.

To prevent abuse of the app/site, Stereo uses automated decisions to block accounts as part of its anti-spam procedures. In order to do this, our systems check accounts for content that indicates breaches of our Terms of Service. If an account or message meets certain criteria that demonstrate that the Terms of Service are likely to have been breached, the relevant account will automatically be blocked. All users of accounts that have been blocked will be notified that their account has been blocked and affected users can contact Stereo to contest the decision.

Please note that if your account is blocked, any account(s) that you have on our other group platforms/applications may also be blocked as part of our anti-spam and anti-fraud procedures.

How else does Stereo use my data?

When you use Stereo we automatically collect certain information, including the unique device identifier assigned to your device (“Device ID”) and other information regarding your access to or use of Stereo. We collect information about your browser type, referring domain (this is information about a third party site that you were on before you clicked through to the Stereo site) and mobile carrier. We use this information to check that it is you using Stereo, to see how you are using the Stereo service so that we can improve our services, to keep track of your preferences and to create a more tailored user experience.

What is the legal basis that allows Stereo to use my data?

We are only permitted to use your data when we have a lawful basis to do so. The table below provides an overview of the legal bases that Stereo relies on to use your data. Where the legal basis is consent, you can withdraw consent at any time. Where the legal basis is legitimate interests, you have a right to object to our use of your data. We explain in the relevant sections in this privacy notice how you can withdraw consent or opt-out of certain data uses (where applicable).

Purpose for which data is usedDataLegal basis
To provide you with the Stereo app and the Stereo servicesName, date of birth, gender, photo, mobile phone numberContractual necessity
To help you communicate with other users and take advantage of the ServicesOptional information that you choose to provide in your profile, which may include information about yourself, your work history, or your education, additional photos etc.Consent
To verify your identity and prevent fraud and to ensure the safety and security of usersMobile phone numberLegitimate interests – it is in our legitimate interests to ensure that accounts are not set up fraudulently and to safeguard users of the Services
To send you marketing information about our offers and servicesMobile phone number, account informationLegitimate interests – it is in our legitimate interests to promote our products and services
To show city location information to you and other usersLocation data when you use the ServicesConsent
To take payment for fee- based services and to process cash-outsPayPal ID, name, addressLegitimate interests – it is in our legitimate interests to make this feature available to users as part of the Services and to promote our products and services.
To contact you in order to run surveys for research purposes and to obtain feedbackEmail address and mobile phone numberLegitimate interests – it is in our legitimate interests to make this function available to users as part of the Services
To carry out research and analysis to help us improve the ServicesLog and usage data, including IP address, traffic statistics, clickstream data, mobile carrier and search termsLegitimate interests – it is in our legitimate interests to analyse the way in which users are accessing and using our services so that we can further develop and improve the Services
To respond to correspondence and queries that you submit to usMobile phone number, account information, email address and IP addressLegitimate interests – it is in our legitimate interests to respond to your queries to ensure that we provide a good service to users and troubleshoot problems
To block accounts as part of our anti-spam proceduresEmail address, phone number, IP address and IP session information, username, user agent stringLegitimate interests – it is in our legitimate interests to prevent unauthorised behaviour and to maintain the safety and security of our services
To block payment transactions as part of our anti-fraud proceduresName, IP address,email address,mobile number, cardholder name, payments received, type of payment, user ID, countryLegitimate interests – it is in our legitimate interests to prevent unauthorised behaviour and to maintain the safety and security of our services
To help you and others find people you may know.Contact list from your deviceConsent

How long will Stereo keep my data?

We keep your personal information only as long as we need it for legitimate business purposes (as set out above) and as permitted by applicable law.

In practice, we delete or anonymise your information upon deletion of your account (following the safety retention window), unless:

  1. we must keep it to comply with applicable law (for instance, some “traffic data” is kept for one year to comply with statutory data retention obligations);
  2. we must keep it to evidence our compliance with applicable law (for instance, records of consents to our Terms of Service, Privacy Policy and other similar consents are kept for five years);
  3. there is an outstanding issue, claim or dispute requiring us to keep the relevant information until it is resolved; or
  4. the information must be kept for our legitimate business interests, such as fraud prevention and enhancing users' safety and security. For example, information may need to be kept to prevent a user who was banned for unsafe behaviour or security incidents from opening a new account.

Where Stereo uses machine learning, for example, to help us detect and prevent fraudulent card transactions, and to detect and prevent spam communications on the app (as explained above), we may need to keep personal information for a longer period than the retention periods explained above, to enable the machine learning to work properly. Where this is the case, we always seek to minimise the amount of personal information that is used and we ensure that it is ring-fenced and kept securely from other user personal information. We regularly review the period for which personal information is required for machine learning purposes and delete any identifiable information when it is no longer required.

What information does Stereo collect about me if I’m under 18?

Stereo does not knowingly collect any information about or market to anyone under the age of 18. If we become aware that somebody who is under 18 years old has registered with us and provided us with personal data, we will take steps to terminate that person’s registration and delete their profile information from Stereo. If we do delete a profile because you violated our age restriction rules, we may retain your mobile number and IP address to ensure that you do not try to get around our rules by creating a new profile.

Who does Stereo share information with?

We may share aggregated information that includes your personal data (but which doesn’t identify you directly), together with other information including log data with third parties for industry analysis and demographic profiling.

We share your data with the following categories of third-parties:

  1. Information technology companies (hardware and software) which provide services to support our products
  2. Fraud prevention and anti-spam providers to protect the service from criminal activity
  3. Moderators to monitor activity on the site/apps and approve content
  4. Law enforcement agencies, where we are required to by law or to protect the vital interests of a person

We ensure these parties must adhere to strict data protection and confidentiality provisions that are consistent with this Policy. Measures are taken to ensure that the data shared is non-attributable to the greatest extent possible.

In the event that Stereo or any of its affiliates undergoes a business transition or change of ownership, such as a merger, acquisition by another company, re- organisation, or sale of all or a portion of its assets, or in the event of insolvency or administration, we may be required to disclose your personal data.

Your data may be shared with other Stereo group companies, for example, to block accounts and suspected fraudulent payment transactions as part of our anti-spam and anti-fraud procedures.

Your rights

Under UK and EU law, you have the right to lodge a complaint with data protection regulators. Stereo has its main office in the UK and the Information Commissioners’ Office (ICO) is our lead regulator. You can find out how to raise a concern with the ICO by visiting their website at www.ico.org.uk. If you’re within the EU, you may also get in touch with your local Data Protection Regulator who may liaise with the ICO on your behalf.

You have a number of rights under European Data Protection law.

  1. Right to be informed: what personal data an organisation is processing and why (we provide this information to you in this notice).
  2. Right of access: you can request a copy of your data.
  3. Right of rectification: if the data held is inaccurate, you have the right to have it corrected.
  4. Right to erasure: you have the right to have your data deleted in certain circumstances.
  5. Right to restrict processing: in limited circumstances, you have the right to request that processing is stopped but the data retained.
  6. Right to data portability: you can request a copy of your data in a machine-readable form that can be transferred to another provider.
  7. Right to object: in certain circumstances (including where data is processed on the basis of legitimate interests or for the purposes of marketing) you may object to that processing.
  8. Rights related to automated decision making including profiling: there are several rights in this area where processing carried out on a solely automated basis results in a decision which has legal or significant effects for the individual. In these circumstances your rights include the right to ensure that there is human intervention in the decision-making process.

If you want to exercise any of your rights listed above please visit Feedback Page or email us at dpo@stereo.app. You can also contact us by post at 5th Floor, 1 Dover Place, Ashford Commercial Quarter, Ashford, Kent, United Kingdom, TN23 1FB.

Your California privacy rights

California's "Shine the Light" law, Civil Code section 1798.83, requires certain businesses to respond to requests from California customers asking about the businesses' practices related to disclosing personal information to third parties for the third parties' direct marketing purposes. If you wish to find out about any rights you may have under California Civil Code section 1798.83, you can write to us at dpo@stereo.app.

From time to time we may disclose your contact information to third parties to allow them to market their products or services to you or for other marketing purposes. This may be information we received from you offline and online. If you want us to stop further sharing your email contact information with third parties (if we have your email contact information), you may notify us at support@stereo.app. Please follow the instructions provided to you by third parties to unsubscribe from their messages. If you have opted-out as described above, and thereafter you choose to use a service or promotion that requires us to contact you or share your information with a third party, then your previous opt-out preferences will not apply to such service.

In addition, under California law, operators of online services are required to disclose how they respond to "do not track" signals or other similar mechanisms that provide consumers the ability to exercise choice regarding the collection of personal information of a consumer over time and across third party online services, to the extent the operator engages in that collection. At this time, we do not track our users' personal information over time and across third-party online services. This law also requires operators of online services to disclose whether third parties may collect personal information about their users' online activities over time and across different online services when the users use the operator's service. We do not knowingly permit third parties to collect personal information about an individual user's online activities over time and across different online services when using the App.

How does Stereo protect my personal data?

Stereo has implemented appropriate security measures to protect and prevent the loss, misuse, and alteration of the information under our control, including your personal data. Our technical experts at Stereo work hard to ensure your secure use of our site.

While we take reasonable precautions against possible security breaches of our website, member database and records, no website or internet transmission is completely secure and we cannot guarantee that unauthorised access, hacking, data loss, or other breaches will never occur. We urge you to take steps to keep your personal data safe (including your password) and to log out of your account after use. If you lose your password or give it out, or another service provider that you use suffers a data breach and you have used the same credentials with that service provider as you have with Stereo, your personal data may be compromised. If that happens, please report it to Support via Feedback Page.

Where is my personal data kept?

We want you to be able to access Stereo wherever you happen to be in the world. To enable us to provide that service, we operate a global network of servers including in the US and UK. The hardware is located in third-party data centres but is owned by Amazon. If your personal information is transferred from the UK or the European Union to other countries, we ensure that the data is adequately protected by ensuring that valid, legal mechanisms are in place such as: EU approved model clauses (which can be found here ), US privacy shield certification (more information can be found here) – please note that Stereo is not Privacy Shield certified but we may pass information to third party service providers who are based in the US and who are Privacy Shield certified); and implementing robust contractual standards. If you want more information relating to the nature of the safeguards we have in place please email dpo@stereo.app.

Does Stereo collect any other personal data about me?

If you contact our Customer Support team via Feedback Page, we will receive your email address, and may track your IP address as well as the information you send to us to help resolve your query. We will keep records of our communications with you, including any complaints that we receive from you about other users (and from other users about you) for 6 years after deletion of your account.

Does Stereo use my personal data for any other purpose?

We may use your personal data to resolve disputes, troubleshoot problems and enforce our Terms of Service.

From time to time we may run surveys for research purposes and we may contact you to find out if you would like to take part. Such surveys are optional and more information will be provided at the point of contact. We may also contact you for feedback purposes. If you do not wish to be contacted to take part in a survey, please contact our Customer Support Team at our Feedback Page.

What are 'cookies' and what 'cookies' does Stereo use?

We collect information by placing cookies on your computer or mobile. A cookie is a piece of text stored on your computer or mobile by your web browser. They are basically a tool that stores information about website visits, recognises you and your preferences each time you visit Stereo, and ensures site functionality and enables us to provide the services our members request.

When you visit the publicly available sections of Stereo, a session ID cookie is placed on your computer that only lasts while you’re visiting. We also place persistent cookies (also known as local storage devices) on your device, so that Stereo remembers you and makes your login experience faster and easier. We may use persistent tracking cookies on your mobile device, mainly for security protection purposes, such as to prevent phishers, scammers, unauthorised log in attempts, and to help you access your hacked account. We do not use any information whilst you are logged off.

You may set your browser and your mobile settings to block cookies and local storage devices, but if you do so, you may not be able to access the features that Stereo offers.

Stereo’s use of cookies and local storage devices basically falls into the following categories:

  • cookies related to the performance of Stereo’s site, such as analytics that help us determine how our site is performing and ensuring a smooth and trouble-free experience for our members and visitors;
  • cookies related to the functionality of Stereo’s site, such as remembering your preferences at log in or your preferred language or allowing you to chat, add photos and message Stereo users; and
  • third party cookies which link to other social networks and which you request via social plugins.

Stereo uses cookies and local storage devices so that we know who you are, what interests you have and so that you can do the things online that you want to do, like chat with new people and share your content knowing that your data will be secure. Below is a table to explain Stereo’s cookie functions and why they’re used.

Cookie FunctionsCookie Purposes
Analytics and researchStereo uses Google Analytics to collect information about how visitors use the Stereo site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited. For more information about Google’s privacy policy, please visit http://www.google.com/intl/en/policies/
AuthenticationThese cookies help us to identify our members so that when you’re logged in, you can enjoy Stereo’s offerings, experiences and various features, such as uploading photographs or when you’ve asked Stereo to ‘remember me’. These cookies also help to remember who invited you to join Stereo.
Security and site integrity

We use cookies and other devices, such as CAPTCHAs, to help keep Stereo and our members safe and secure. These cookies do things like protect Stereo users from spam and fraud.

We may use persistent cookies, which will help us to ensure we have identified the same device is logging into the correct account. These types of cookies also help with our anti-spam measures and may help us to prevent phishers, scammers, unauthorised log-in attempts to your account and accessing any hacked accounts.

Site features and services

These cookies and local storage devices provide the functionality that our Stereo users enjoy, such as uploading of photographs, chats and your account settings.

In some cases, the site feature you choose may allow a third party to place cookies or local storage devices on your computer. The third party who places cookies on your device is responsible for how they process their data and Stereo recommends that you read their privacy policies. Third parties who place cookies on your device when you use Stereo include the following, and we have included a link to their privacy policies:

PerformanceWe need to use certain cookies and local storage devices to ensure our members have the best possible experience, such as assisting with your navigation of our site, ensuring pages load up quickly and respond faster to your requests for Stereo services.

Our use of cookies and local share devices, including the specific cookie names, may change over time, but will generally fall into the above categories. We will notify you of any important changes to our use of cookies and local storage devices. If you would like to know more about cookies, including flash cookies/local storage devices, the following websites provide useful information:

This Privacy Policy was last updated on 09 September 2020.