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Teen Resources

Welcome to Stereo’s Teen Resources Page!

We’re glad that you’re taking the time to learn more about our app and the experience we provide for teens on Stereo. Let’s get started.

Stereo 101

Etiquette: What’s expected of me on Stereo?

What are Soundbites?

What are direct messages?

Direct messages: best practices

Who can I interact with on Stereo?

Stereo’s focus is on conversation. And at the end of the day, teens and adults talk about very different things – whether that means Roblox and remote work or Pokémon and dating app fails.

That’s why we want to make sure that people can participate in conversations that are most relevant to them while also keeping our community safe by connecting them with people in their own age group: people ages 13-17 can talk with each other, and people 18+ can talk with each other*.

To help make this happen, we implement age-gating tools, age detection software and other safeguards. For instance, we prevent people from updating their birthdate without verification.

Providing a false age - whether over or under 18 - is against our rules. If someone is reported for these reasons, our team investigates to validate the report.

Our team is always working to enhance and expand these measures to make Stereo a safer place for conversation.

*We do want highlight that there is one exception to age group rules, which applies to certain 18+ members vetted by us, whose Soundbites may be marked ‘teen friendly’ with a “🛴” symbol, and published in the 13-17 ecosystem. In these cases, replies from teens will not be visible to 18+ users, and vice-versa.

What’s not allowed on Stereo?

We want you to be able to talk about lots of different things on our app, but it’s also our job to make Stereo a positive place for everyone. That’s why we have rules in place for our community, to help make Stereo a positive place for everyone. We’ve highlighted some important subject areas below and encourage you to take the time to review our Community Guidelines, as well.

Bullying & Harassment

Our team is dedicated to keeping Stereo a safe and positive place. We prioritize conversation over content and want to bring “social” to social media in the process. So bullying and harassment contradict what we’re about – and are not tolerated in any form.

We know that people may define these behaviors differently based on their own experiences, so we want to be super clear: bullying and harassment include any conduct that can be expected to offend, humiliate, embarrass or intimidate someone. Doxxing, or behavior that reveals or threatens to reveal personally identifiable information of someone else without their explicit permission or participation, also falls under these categories.

If someone is bullying or harassing you, report their Soundbite or profile to us — and talk to your parent, guardian or a trusted adult about it.

You can also block that person or exit that Soundbite where bullying is taking place.

Instructions for how to use Stereos’ reporting and blocking tools can be found under “Reporting”.

Self-Harm

We care about our members, and do not allow content or interactions that support, encourage or promote acts of physical or mental harm – for example, cutting, eating disorders, or suicide.

If you are having thoughts about suicide or self-injury, call local emergency services if you are in physical danger.

If you're going through something troublesome or difficult, and the threat isn't immediate, please know that there are things you can do that may help. If you need someone to talk to or ever consider self-harm, we encourage you to contact one of the free resources below:

As a quick note: we also understand the importance of mental health and how open conversation can help in removing the stigma associated with these challenges. Keeping this in mind, we do allow members to talk about suicide and self-injury in a way that helps raise awareness about these issues.

If you’d like to talk about these topics, take a moment to reflect before doing so. Ask yourself why you’d like to post this on Stereo, consider how it could make you or others feel (could it be triggering to someone struggling with this right now? Or to you?) and remember that it can be difficult to take something back once it has been shared.

Threats, violence and harm against others

We’re all about talking on Stereo and it’s important to remember that words matter.

Promoting or encouraging violence, illegal activity or dangerous behavior is not allowed on our app. This includes intimidating or threatening to harm anyone or their property.

Sexually explicit content

We don’t allow explicit sexual content that is not for the purpose of education or discussion.

We report any instances of child sexual exploitation to authorities. Never post or send sexually explicit content involving anyone under the age of 18 — even of yourself.

Reporting

Reporting behavior and/or profiles that violate our Community Guidelines helps us make Stereo a safer, more welcoming place – and we appreciate it when people let us know that something isn’t right. So if you hear something, say something by reporting it to us.

You can report anything you see or hear on Stereo at any time by following the steps below:

  • Tap “...” on a Soundbite, DM or profile
  • Select “Report”
  • Let us know the reason for your report

All reports are anonymous, so we will never let the person you’re reporting know that you’re doing so. After a report is submitted, our team will investigate and take action based on what we find. This can mean removing a Soundbite or reply, issuing a warning and disabling an account for a period of time, banning an account entirely and more.

All of our Community Guidelines matter. But there are some that we’d especially like to call out for our teenage members.

Age Reporting

18+ Stereo members are kept separate from those aged 13-17, and anyone under the age of 13 isn’t allowed on Stereo. If you’re under 18, you should only see either (a) content and messages from users aged 13-17, or (b) other content specifically marked ‘teen friendly’ with a “🛴” symbol.

If you’re 13-17 and see or hear someone who you think is 18+ or under 13, please report it to us by clicking:

  • Report → They are age 18 or older
  • Report → They are under age 13

Please remember to include any details about your report. For example “I am reporting @username because they said they’re 19 years old in their Soundbite”.

Suspected Self-Harm

Our #1 goal at Stereo is to provide a safe space where everyone can talk in a healthy and positive way, so the well-being of our members is incredibly important to us.

If you hear that someone is talking about considering suicide or self-harm, please report this to our team as soon as possible.

As a quick reminder, your report will always be anonymous. Letting us know when someone may need help will aid us in flagging and prioritizing this report in our system so that we can offer support – but we will never inform the person you’re reporting.

False Reports

Submitting purposely false incident reports to our team makes it harder for us to focus on real reports.

If you’d prefer not to interact with someone on Stereo, just block them by following the instructions below:

  • Go to their profile page
  • Tap “More Options (⋯) on the right side, beneath their avatar
  • Select “Block”

We won’t let them know that you blocked them. Plus, you can unblock them at any time by visiting your Privacy & Security settings.

Privacy + Security

Your account belongs to you, and you get to choose the information you want to share with Stereo by using our privacy settings.

In addition to your privacy settings, it’s also important to remember to safeguard your personal login information so that only you can access your account.

Default settings

When you create your Stereo account, we will automatically select the most private settings for you on Stereo.

This means that your Soundbite history and follower/following lists will only be visible to your followers and contacts on Stereo. Those people will also be the only ones that can send you a direct message on Stereo – unless you approve individual requests.

Managing your settings

If you’d like to change your privacy settings, we recommend consulting with a parent or trusted adult before doing so.

  • Go to your profile by tapping the icon on the bottom right of your screen
  • Tap “More Options (gear icon) on the right side, above your avatar
  • Select “Privacy & Security”
  • Adjust your settings based on your preferences

These settings can be changed at any time.

Safeguarding your login information

Your Stereo account belongs to you. That’s why we verify the phone number associated with your profile every time you log back in via SMS.

To help keep your login information safe, it’s important that you never share your SMS verification code with anyone.

Communicating with our team

How will you know if any of these features, policies or best practices change?

Stereo is constantly evolving and improving, and we will be sure to notify you of any major changes in the app via notification, modal or DM.

Contacting us

If you have additional questions, our team is here to help.

The fastest way to get in touch is by messaging us in the app. Just follow the instructions below:

  • Go to your profile by tapping the icon on the bottom right of your screen
  • Tap “More Options (gear icon) on the right side, above your avatar
  • Select “Help”
  • Tap “Chat with Support” and let us know how we can help

You or your parent can also reach our team by filling out the form here.

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