Our team is dedicated to keeping Stereo a safe and positive place. We prioritize conversation over content and want to bring “social” to social media in the process. So bullying and harassment contradict what we’re about – and are not tolerated in any form.
We know that people may define these behaviors differently based on their own experiences, so we want to be super clear: bullying and harassment include any conduct that can be expected to offend, humiliate, embarrass or intimidate someone. Doxxing, or behavior that reveals or threatens to reveal personally identifiable information of someone else without their explicit permission or participation, also falls under these categories.
If someone is bullying or harassing you, report their post, profile or Talk to us — and talk to your parent, guardian or a trusted adult about it.
You can also block that person or exit that post where bullying is taking place.
Instructions for how to use Stereos’ reporting and blocking tools can be found under “Reporting”.
We care about our members, and do not allow content or interactions that support, depict, encourage or promote acts of physical or mental harm – for example, cutting, eating disorders, or suicide.
If you are having thoughts about suicide or self-injury, call local emergency services if you are in physical danger.
If you're going through something troublesome or difficult, and the threat isn't immediate, please know that there are things you can do that may help. If you need someone to talk to or ever consider self-harm, we encourage you to contact one of the free resources below:
As a quick note: we also understand the importance of mental health and how open conversation can help in removing the stigma associated with these challenges. Keeping this in mind, we do allow members to talk about suicide and self-injury in a way that helps raise awareness about these issues.
If you’d like to talk about these topics, take a moment to reflect before doing so. Ask yourself why you’d like to post this on Stereo, consider how it could make you or others feel (could it be triggering to someone struggling with this right now? Or to you?) and remember that it can be difficult to take something back once it has been shared.
We’re all about talking on Stereo and it’s important to remember that words matter.
Promoting or encouraging violence, illegal activity or dangerous behavior is not allowed on our app. This includes intimidating or threatening to harm anyone or their property.
Nudity is also not allowed on Stereo and we don’t allow explicit sexual content that is not for the purpose of education or discussion.
We report any instances of child sexual exploitation to authorities. Never post or send sexually explicit content involving anyone under the age of 18 — even of yourself.
Reporting behavior and/or profiles that violate our Community Guidelines helps us make Stereo a safer, more welcoming place – and we appreciate it when people let us know that something isn’t right. So if you hear something, say something by reporting it to us.
You can report anything you see or hear on Stereo at any time by following the steps below:
All reports are anonymous, so we will never let the person you’re reporting know that you’re doing so. After a report is submitted, our team will investigate and take action based on what we find. This can mean removing a post or reply, issuing a warning and disabling an account for a period of time, banning an account entirely and more.
All of our Community Guidelines matter. But there are some that we’d especially like to call out for our teenage members.
Our #1 goal at Stereo is to provide a safe space where everyone can talk in a healthy and positive way, so the well-being of our members is incredibly important to us.
If you hear that someone is talking about considering suicide or self-harm, please report this to our team as soon as possible.
As a quick reminder, your report will always be anonymous. Letting us know when someone may need help will aid us in flagging and prioritizing this report in our system so that we can offer support – but we will never inform the person you’re reporting.
Submitting purposely false incident reports to our team makes it harder for us to focus on real reports.
If you’d prefer not to interact with someone on Stereo, just block them by following the instructions below:
We won’t let them know that you blocked them. Plus, you can unblock them at any time by visiting your Privacy & Security settings.
Your account belongs to you, and you get to choose the information you want to share with Stereo by using our privacy settings.
In addition to your privacy settings, it’s also important to remember to safeguard your personal login information so that only you can access your account.
Since Stereo is a social app, your default settings help you discover new, age-appropriate conversations and allow others to similarly discover what you have to say.
If you’d like to change your privacy settings, we recommend consulting with a parent or trusted adult before doing so.
These settings can be changed at any time.
Your Stereo account belongs to you. That’s why we verify the phone number associated with your profile every time you log back in via SMS.
To help keep your login information safe, it’s important that you never share your SMS verification code with anyone.
Stereo is constantly evolving and improving, and we will be sure to notify you of any major changes in the app via notification, modal or DM.
If you have additional questions, our team is here to help.
The fastest way to get in touch is by messaging us in the app. Just follow the instructions below:
You or your parent can also reach our team by filling out the form here.