Stereo App Limited (12431683) is operated by EyeLinkMedia Holidings, a company registered in England at 5th Floor, 1 Dover Place, Ashford Commercial Quarter, Ashford, Kent, United Kingdom, TN23 1FB with company number 12284366.
Stereo has designated a Data Protection Officer and they can be reached by emailing email@example.com or by post at the address above.
You must be aged 18 or over to use Stereo. When you sign up to use Stereo you will be asked to confirm your date of birth so that we can check that you are 18 or over. If you are not aged 18 or over you are not permitted to use Stereo.
Stereo is a audio app that allows users to talk to other users of the app who have also downloaded the Stereo app.
When you sign up to Stereo, the app will access the contacts on your device so that you can see contacts who are also using Stereo, and get notified in the future when your contacts download the app.
Stereo users found in your contact list will show as recommended to follow in the app. They will also be able to see your name as it appears in their contact list, your Stereo username (which doesn't need to be your real name), avatar and profile description.
Other Stereo users can send a request to follow you. If you accept a request, they will be able to see your profile information (username, avatar and profile description) and see what conversations you follow. No one will be able to see the contact number you registered with. They will only see the limited profile information as set out above.
You have the option to allow Stereo to show your location at city level in your profile (for example if you are within London your location would be shown as “London”). If you allow your location to be shown the Stereo app will collect information about your location from your phone (latitude and longitude). If you permit your location to be shown it will only be visible to other users who are sharing their location.
If you have enabled location services, but wish to turn it off, you can do so by the following methods:
You control your user profile. These details are available to you at any time by accessing your profile in Stereo. You can correct and update the information in your profile at any time but you are only able to change your date of birth and your gender once within the profile. If you have any issues, you can contact Stereo’s Customer Support Team at firstname.lastname@example.org
Please be careful about posting private and sensitive details about yourself on your profile. Remember that this can be seen by other Stereo users. Please remember that any photographs that you post on Stereo may reveal these kinds of special category datam such as religious beliefs, your ethnic origin, your political opinions, your health, your sexual orientation and sex life. Where you do include this type of information in your profile, you are explicitly consenting to Stereo processing your information and making this public to other users. You can change your profile at any time to remove this information.
For safety and security and to ensure you have the best possible user experience, we require users to verify the mobile phone number that they use to register for a Stereo account. To do this we send a code to the mobile phone number that is provided and that code must be entered into Stereo to enable an account to be created. We want to make sure you are not a robot! And we also want to avoid fake Stereo accounts being created which can be used for malicious activities and cyber crime – they threaten the Stereo network and spoil things for everyone. We use a third party provider for account verification who will keep your phone number for up to 90 days for fraud identification purposes.
To prevent abuse of the app/site, Stereo uses automated decisions to block accounts as part of its anti-spam procedures. In order to do this, our systems check accounts for content that indicates breaches of our Terms of Service. If an account or message meets certain criteria that demonstrate that the Terms of Service are likely to have been breached, the relevant account will automatically be blocked. All users of accounts that have been blocked will be notified that their account has been blocked and affected users can contact Stereo to contest the decision.
Please note that if your account is blocked, any account(s) that you have on our other group platforms/applications may also be blocked as part of our anti-spam and anti-fraud procedures.
When you use Stereo we automatically collect certain information, including the unique device identifier assigned to your device (“Device ID”) and other information regarding your access to or use of Stereo. We collect information about your browser type, referring domain (this is information about a third party site that you were on before you clicked through to the Stereo site) and mobile carrier. We use this information to check that it is you using Stereo, to see how you are using the Stereo service so that we can improve our services, to keep track of your preferences and to create a more tailored user experience.
We are only permitted to use your data when we have a lawful basis to do so. The table below provides an overview of the legal bases that Stereo relies on to use your data. Where the legal basis is consent, you can withdraw consent at any time. Where the legal basis is legitimate interests, you have a right to object to our use of your data. We explain in the relevant sections in this privacy notice how you can withdraw consent or opt-out of certain data uses (where applicable).
|Purpose for which data is used||Data||Legal basis|
|To provide you with the Stereo app and the Stereo services||Name, date of birth, gender, photo, mobile phone number||Contractual necessity|
|To allow you to engage in conversations with other users of the Stereo app and to allow users to listen to those conversations (both during the conversation live and at a later time once the conversation has ended)||Your conversations via the Stereo app, and any information you voluntarily make publically available to other users during your conversation(s)||Contractual necessity, legitimate interests – it is in our legitimate interest to allow users to use the Stereo app to engage in conversations, and for other users to listen to those conversations (both live during the conversation and at a later time once the conversation has ended)|
|To help you communicate with other users and take advantage of the Services||Optional information that you choose to provide in your profile, which may include information about yourself, your work history, or your education, additional photos etc.||Consent|
|To verify your identity and prevent fraud and to ensure the safety and security of users||Mobile phone number||Legitimate interests – it is in our legitimate interests to ensure that accounts are not set up fraudulently and to safeguard users of the Services|
|To send you marketing information about our offers and services||Mobile phone number, account information||Legitimate interests – it is in our legitimate interests to promote our products and services|
|To show city location information to you and other users||Location data when you use the Services||Consent|
|To take payment for fee- based services and to process cash-outs||PayPal ID, name, address||Legitimate interests – it is in our legitimate interests to make this feature available to users as part of the Services and to promote our products and services.|
|To contact you in order to run surveys for research purposes and to obtain feedback||Email address and mobile phone number||Legitimate interests – it is in our legitimate interests to make this function available to users as part of the Services|
|To carry out research and analysis to help us improve the Services||Log and usage data, including IP address, traffic statistics, clickstream data, mobile carrier and search terms||Legitimate interests – it is in our legitimate interests to analyse the way in which users are accessing and using our services so that we can further develop and improve the Services|
|To respond to correspondence and queries that you submit to us||Mobile phone number, account information, email address and IP address||Legitimate interests – it is in our legitimate interests to respond to your queries to ensure that we provide a good service to users and troubleshoot problems|
|To block accounts as part of our anti-spam procedures||Email address, phone number, IP address and IP session information, username, user agent string||Legitimate interests – it is in our legitimate interests to prevent unauthorised behaviour and to maintain the safety and security of our services|
|To block payment transactions as part of our anti-fraud procedures||Name, IP address,email address,mobile number, cardholder name, payments received, type of payment, user ID, country||Legitimate interests – it is in our legitimate interests to prevent unauthorised behaviour and to maintain the safety and security of our services|
|To help you and others find people you may know.||Contact list from your device||Consent|
We keep your personal information only as long as we need it for legitimate business purposes (as set out above) and as permitted by applicable law.
In practice, we delete or anonymise your information (other than conversations with other active users) upon deletion of your account (following the safety retention window), unless:
Please note that your conversations with other users via the Stereo app may not be deleted if you delete your account if these conversations are with other active users of the Stereo app. Where Stereo uses machine learning, for example, to help us detect and prevent fraudulent card transactions, and to detect and prevent spam communications on the app (as explained above), we may need to keep personal information for a longer period than the retention periods explained above, to enable the machine learning to work properly. Where this is the case, we always seek to minimise the amount of personal information that is used and we ensure that it is ring-fenced and kept securely from other user personal information. We regularly review the period for which personal information is required for machine learning purposes and delete any identifiable information when it is no longer required.
Stereo does not knowingly collect any information about or market to anyone under the age of 18. If we become aware that somebody who is under 18 years old has registered with us and provided us with personal data, we will take steps to terminate that person’s registration and delete their profile information from Stereo. If we do delete a profile because you violated our age restriction rules, we may retain your mobile number and IP address to ensure that you do not try to get around our rules by creating a new profile.
We may share aggregated information that includes your personal data (but which doesn’t identify you directly), together with other information including log data with third parties for industry analysis and demographic profiling.
We share your data with the following categories of third-parties:
We ensure these parties must adhere to strict data protection and confidentiality provisions that are consistent with this Policy. Measures are taken to ensure that the data shared is non-attributable to the greatest extent possible.
In the event that Stereo or any of its affiliates undergoes a business transition or change of ownership, such as a merger, acquisition by another company, re- organisation, or sale of all or a portion of its assets, or in the event of insolvency or administration, we may be required to disclose your personal data.
Your data may be shared with other Stereo group companies, for example, to block accounts and suspected fraudulent payment transactions as part of our anti-spam and anti-fraud procedures.
Under UK and EU law, you have the right to lodge a complaint with data protection regulators. Stereo has its main office in the UK and the Information Commissioners’ Office (ICO) is our lead regulator. You can find out how to raise a concern with the ICO by visiting their website at www.ico.org.uk. If you’re within the EU, you may also get in touch with your local Data Protection Regulator who may liaise with the ICO on your behalf.
You have a number of rights under European Data Protection law.
If you want to exercise any of your rights listed above please visit Feedback Page or email us at email@example.com. You can also contact us by post at 5th Floor, 1 Dover Place, Ashford Commercial Quarter, Ashford, Kent, United Kingdom, TN23 1FB.
If you are a California resident, please note the following about how we collect, use and disclose your personal information, including additional rights you may have to your personal information:
To protect your privacy and security, we will verify your identity before responding to such request, and may request you provide us with information matching the identifiers and commercial information already maintained by Stereo about you or additional proof where necessary. If you are making this request on behalf of someone else, we may request the authorized agent provide us with a copy of a valid power of attorney or evidence of the written authorization. You will not be penalized for exercising your rights to your personal information.
"Do Not Sell My Info." You also have the right to opt-out of Stereo "selling" your personal information as defined under CCPA. To exercise this right, please click the Do Not Sell My Personal Information link. If you are making this request on behalf of someone else, we may request the authorized agent provide us with a copy of a valid power of attorney or evidence of the written authorization. If we have actual knowledge that you are under the age of 16, we will not sell your personal information without proper consent.
California's "Shine the Light" law, Civil Code section 1798.83, requires certain businesses to respond to requests from California customers asking about the businesses' practices related to disclosing personal information to third parties for the third parties' direct marketing purposes. If you wish to find out about any rights you may have under California Civil Code section 1798.83, you can write to us at firstname.lastname@example.org.
From time to time we may disclose your contact information to third parties to allow them to market their products or services to you or for other marketing purposes. This may be information we received from you offline and online. If you want us to stop further sharing your email contact information with third parties (if we have your email contact information), you may notify us at email@example.com. Please follow the instructions provided to you by third parties to unsubscribe from their messages. If you have opted-out as described above, and thereafter you choose to use a service or promotion that requires us to contact you or share your information with a third party, then your previous opt-out preferences will not apply to such service.
In addition, under California law, operators of online services are required to disclose how they respond to "do not track" signals or other similar mechanisms that provide consumers the ability to exercise choice regarding the collection of personal information of a consumer over time and across third party online services, to the extent the operator engages in that collection. At this time, we do not track our users' personal information over time and across third-party online services. This law also requires operators of online services to disclose whether third parties may collect personal information about their users' online activities over time and across different online services when the users use the operator's service. We do not knowingly permit third parties to collect personal information about an individual user's online activities over time and across different online services when using the App.
Stereo has implemented appropriate security measures to protect and prevent the loss, misuse, and alteration of the information under our control, including your personal data. Our technical experts at Stereo work hard to ensure your secure use of our site.
While we take reasonable precautions against possible security breaches of our website, member database and records, no website or internet transmission is completely secure and we cannot guarantee that unauthorised access, hacking, data loss, or other breaches will never occur. We urge you to take steps to keep your personal data safe (including your password) and to log out of your account after use. If you lose your password or give it out, or another service provider that you use suffers a data breach and you have used the same credentials with that service provider as you have with Stereo, your personal data may be compromised. If that happens, please report it to Support via Feedback Page.
We want you to be able to access Stereo wherever you happen to be in the world. To enable us to provide that service, we operate a global network of servers including in the US and UK. The hardware is located in third-party data centres but is owned by Amazon. If your personal information is transferred from the UK or the European Union to other countries, we ensure that the data is adequately protected by ensuring that valid, legal mechanisms are in place such as: EU approved model clauses (which can be found here ), US privacy shield certification (more information can be found here) – please note that Stereo is not Privacy Shield certified but we may pass information to third party service providers who are based in the US and who are Privacy Shield certified); and implementing robust contractual standards. If you want more information relating to the nature of the safeguards we have in place please email firstname.lastname@example.org.
If you contact our Customer Support team via Feedback Page, we will receive your email address, and may track your IP address as well as the information you send to us to help resolve your query. We will keep records of our communications with you, including any complaints that we receive from you about other users (and from other users about you) for 6 years after deletion of your account.
We may use your personal data to resolve disputes, troubleshoot problems and enforce our Terms of Service.
From time to time we may run surveys for research purposes and we may contact you to find out if you would like to take part. Such surveys are optional and more information will be provided at the point of contact. We may also contact you for feedback purposes. If you do not wish to be contacted to take part in a survey, please contact our Customer Support Team at our Feedback Page.
We collect information by placing cookies on your computer or mobile. A cookie is a piece of text stored on your computer or mobile by your web browser. They are basically a tool that stores information about website visits, recognises you and your preferences each time you visit Stereo, and ensures site functionality and enables us to provide the services our members request.
When you visit the publicly available sections of Stereo, a session ID cookie is placed on your computer that only lasts while you’re visiting. We also place persistent cookies (also known as local storage devices) on your device, so that Stereo remembers you and makes your login experience faster and easier. We may use persistent tracking cookies on your mobile device, mainly for security protection purposes, such as to prevent phishers, scammers, unauthorised log in attempts, and to help you access your hacked account. We do not use any information whilst you are logged off.
You may set your browser and your mobile settings to block cookies and local storage devices, but if you do so, you may not be able to access the features that Stereo offers.
|Cookie Functions||Cookie Purposes|
|Authentication||These cookies help us to identify our members so that when you’re logged in, you can enjoy Stereo’s offerings, experiences and various features, such as uploading photographs or when you’ve asked Stereo to ‘remember me’. These cookies also help to remember who invited you to join Stereo.|
|Security and site integrity|
We may use persistent cookies, which will help us to ensure we have identified the same device is logging into the correct account. These types of cookies also help with our anti-spam measures and may help us to prevent phishers, scammers, unauthorised log-in attempts to your account and accessing any hacked accounts.
|Site features and services|
These cookies and local storage devices provide the functionality that our Stereo users enjoy, such as uploading of photographs, chats and your account settings.
In some cases, the site feature you choose may allow a third party to place cookies or local storage devices on your computer. The third party who places cookies on your device is responsible for how they process their data and Stereo recommends that you read their privacy policies. Third parties who place cookies on your device when you use Stereo include the following, and we have included a link to their privacy policies:
|Performance||We need to use certain cookies and local storage devices to ensure our members have the best possible experience, such as assisting with your navigation of our site, ensuring pages load up quickly and respond faster to your requests for Stereo services.|