Thank you, Wisdom. I have to tell you I have been in the customer service industry for over half of my life and I know how to treat somebody. And when I see other people in that same arena and they act...

Like they know everything or they act like they are entitled to something from me, it makes me extremely angry and I will go off.

Candace, that is a good point, but not the point I'm trying to make. If you're stuck and you have to do this and you have to work, you have got to make yourself conform.

That's where the fake comes in. We can all be fake. I know we're not all great actors, but we can all be fake. And sometimes you just have to be in that industry. You don't have a choice.

So you're 100% correct, but here's the thing. I've been working in customer service for over 25 years. It's becoming increasingly harder to hire people to work in customer service. Wait times are getting longer.

And then because the wait times are getting longer, what I'm noticing as a member of management is that the customers are getting ruder and more hostile with the little bit of employees that we do have.

You're absolutely correct. People are absolutely getting ruder and it's because we're divided. It's because we're divided. It's ridiculous. But yes, it is hard to hire some good people.

People who want to work, people who have that work ethic that we're all looking for, that my age used to have back in the day, now you can't find people who want to work.

I would suggest looking into Google's voice AI, especially if it's like a customer service job that could be virtual, because they pretty much got it on lock. You don't even need to hire anybody. They pretty much do everything for you.

I will have to disagree with you there because I had never been trained and have been in the customer service industry for over half my life and nobody trained me how to act.

That's your own personal opinion. You are a person that know how to speak to people. A lot of people that wants to work in customer service don't need to work in customer service because they don't know how to speak to people. You might not need to be trained, but you have to have some self-sufficiency.

One more thing that we're starting to forget here, one of my district managers told me this and I'll never forget this. Customer service starts with the customer, all right? So yes, these people are working, but it's not for you to come in with your attitude or bringing in your issues from your life and putting it on these people. That's not what that's all about. And that's what happens a lot. Like I said earlier in my comment, I've been working customer service for 25 years. Come on now.

Some days are great with customer service and some days are just shitty. Get all types of people. You do get entitlement. You do get pissed off. You get pissed off. People piss you off. It just, it's a lot.

I'm currently still in customer service roles and I would say the role that I'm in currently right now is better than roles that I've been in in the past and there's really no stress.

Still dealing with all types of people, still deal with entitlement, still deal with nonsense. Common sense is not common to everyone and I don't do stupid.

And I mean what I just said in a respectful way, because just some people just do some dumb shit. And you're just like, where is the common sense? I don't understand. I don't understand how it was lost. That's all.

Customer service as a whole to me is that you have to be fake a lot of times. In fact, most of the time, I'm not a big, I don't really like a whole lot of people. So you have to fake it to make it.

And I don't mean that in a condescending way. I mean, yeah, I'm faking it, but I'm not being condescending. I'm not trying to be rude. I'm just good at it, and I make you feel good. And that's not bad.

All in all, bottom line, when you're in customer service, you need to be nice. Period. There's no ifs, ands, or buts. That is the most important thing. Customer service, that's the most important.

customer service is the most important is that you're the first person to see them. You're the last person to see them. You're where you work and who you work for either look good because of you or don't.

Robin, you have hit the nail on the head. I do not do stupid either and I'm not trying to be mean. But to me, it's easy. It's easy to do customer service.

What I mean by that is it's easy to smile at somebody, even the rudest of people. And then when they're not around, bitch like hell. Bitch to your fellow employees. They're used to that. Just be nice. That's not hard.

Well Candace, you do know that old saying fake it till you make it and if you have to do it do it with class, do it with a modicum of decency and niceness. That's not hard.

Totally agree with that. I would totally agree with taking up for your employees if they're being abused by somebody. I never want somebody to be abused. No way.

I am going to disagree with you because I have often seen and been in jobs where all I had to do was work in an office and the only person I had to answer to was one person. So no, that's not true.