Yeah see that's the spirit. I think we've got this. We've got this.

before they reach an actual customer service rep but I feel like you know when they are trying to reach us or even me on the and like when I transfer them It can be annoying because the system won't hear.

The system either won't hear or understand what we're saying and so it can be frustrating. So I don't see it fully replacing customer service, the bat profession. But yeah, I don't know. interesting.

What's a customer service actually? How do you feel about the answer bots for instance? Or the companies that just do communities to help, make communities help each other? Or even where they just point you to an article and if you can't find the help, you can't find the help. What do you think about these things?

Right, no, that's actually a really good question. That's a really good question. Well, I will say in terms of like a robot answering the machine, it can be kind of frustrating because it's like you ask me a question but then you can't understand what I'm trying to say. Like that can be a little bit annoying. But customer service, it's so funny because it's like, yeah, you're supposed to be concierge, you're the front line and all that stuff. So it's interesting because we don't know everything either, you know?

Really interesting study actually. I mean, what was that study based in? And so on. Is it does that to do with the differences in professions that from now on, let's say, 100, 200, 300 years ago? And or is it that what we're doing needs needs more productivity or things like that? What exactly was the foundation of the, in comparison I guess, in the study?

Yeah, absolutely agree. And I mean, that's, I guess that's when we know we're in real trouble when they can, where they can get to the soul as well.